Do you offer any warranties or guarantees for the hardware you procure?

Yes, we take great pride in providing our clients with not only top-quality hardware but also peace of mind when it comes to the reliability and performance of the equipment we procure on their behalf. We understand that hardware is a crucial component of your IT infrastructure, and you need assurances that your investment is protected.

Our Warranty and Guarantee Policy:

Manufacturer’s Warranties: We primarily source hardware from reputable manufacturers, and as such, most of the equipment comes with manufacturer warranties. These warranties typically cover defects in materials and workmanship. In the event that you encounter any issues covered by the manufacturer’s warranty during the warranty period, we will assist you in the warranty claim process to ensure a swift resolution.

Extended Warranty Options: Depending on your specific needs and preferences, we also offer extended warranty options. These extended warranties can provide additional coverage beyond the standard manufacturer’s warranty, offering you extra peace of mind.

Quality Assurance: Before any hardware is procured on your behalf, it goes through a rigorous quality assurance process. This process ensures that the equipment meets our high standards for performance and reliability.

Guaranteed Procurement: We guarantee that the hardware we procure for you will be genuine and sourced from authorized distributors. This guarantees that you receive authentic, high-quality products that adhere to industry standards.

Dedicated Support: In the rare event that you encounter any issues with the hardware, our dedicated support team is here to assist you. We’ll work closely with you to troubleshoot and resolve any problems promptly.

Please keep in mind that the specific terms and conditions of warranties and guarantees may vary depending on the manufacturer and the type of hardware. We will always provide you with detailed warranty information for any equipment we procure on your behalf, so you have a clear understanding of your coverage.

Your satisfaction and the reliability of your IT infrastructure are of utmost importance to us. If you have any further questions about our warranty and guarantee policies or if you require assistance with a warranty claim, please don’t hesitate to contact our customer support team. We are here to ensure that your hardware investment is well-protected and serves your business needs effectively.

Click to learn more about Epic IT’s procurement services.