Do you provide training or support for the procured software?

Yes, we do provide training and support for the software solutions we procure for our clients.

At Epic IT, our commitment goes beyond just delivering software. We aim to ensure that you get the maximum value from your investments. Here’s how we support you:

1. Comprehensive Training: We understand that implementing new software can be challenging. That’s why we offer comprehensive training programs tailored to your team’s needs. Whether you’re a beginner or advanced user, our training sessions will help you become proficient in using the software effectively.

2. Ongoing Support: Our support doesn’t end after the software is deployed. We provide ongoing support to address any questions, issues, or concerns you may have. Our dedicated support team is just a phone call or email away, ready to assist you.

3. Updates and Upgrades: Software evolves, and to keep your systems secure and efficient, it’s essential to stay up to date. We manage software updates and upgrades, ensuring you’re always using the latest and most secure versions.

4. Troubleshooting: If you encounter any technical issues or glitches with the software, our technical experts are available to troubleshoot and resolve them promptly.

5. Customized Solutions: Every business is unique, and so are its software requirements. We work closely with you to understand your specific needs and customise our support and training accordingly.

6. Knowledge Resources: In addition to direct support, we provide a wealth of knowledge resources, such as user guides, FAQs, and tutorials, to help you navigate the software effectively.

7. Proactive Monitoring: We proactively monitor your software solutions to identify and address potential issues before they become critical, ensuring uninterrupted operations.

Our goal is to empower your team to make the most of the software we provide, enhancing your productivity and efficiency. Please contact our support team with any questions or training requests, and we’ll be delighted to assist you. Your success is our success.

To learn more about Epic IT’s Procurement Services, click here.