What advantages does AI bring to IT service management (ITSM)?

AI brings several advantages to IT service management (ITSM), including automation of routine tasks, improved incident management, and enhanced user experience. AI can automatically categorise and prioritize support tickets, reducing resolution times and increasing efficiency. AI-powered analytics provide insights into service performance and identify areas for improvement. For IT companies in Perth, AI-driven ITSM means more efficient service delivery and higher client satisfaction.