Can MSPs Support Video Conferencing Solutions?

MSP video conferencing solutions cover the full lifecycle of setup, integration, support, and optimisation. Managed IT Service providers help businesses choose the right platform—such as Microsoft Teams, Zoom, or Google Meet—based on their environment and communication needs.

Once selected, the MSP handles installation, configuration, and integration with your existing systems, including Microsoft 365, CRMs, or collaboration tools. They also manage user permissions, device compatibility, and network configuration to optimise bandwidth usage and call quality.

Security is a key component. MSPs implement encryption, role-based access, meeting authentication, and ongoing updates to ensure your video conferencing tools remain secure against eavesdropping, data leaks, or unauthorised access.

Ongoing support includes:

Troubleshooting connection or access issues

Managing software updates and licensing

User training and onboarding

Monitoring network performance for video stability

In hybrid or remote work setups, MSPs can also advise on suitable hardware—such as webcams, microphones, conference room equipment, or mobile-friendly solutions—to enhance audio-visual quality across devices.

By leveraging a MSP, businesses remove the complexity of managing communication infrastructure internally. This allows staff to focus on collaboration while the MSP ensures the platform runs smoothly, securely, and reliably.

At Epic IT, we help Perth businesses implement and maintain scalable, business-grade video conferencing solutions—fully integrated and supported by our expert team.

Learn more about Microsoft Teams Collaboration here.