Do you provide ongoing maintenance and support for the procured hardware?

All effective Managed IT Services providers (MSP) much like Epic IT, recognise the critical importance of ongoing maintenance and support for procured hardware. Their commitment extends beyond the initial acquisition, ensuring that clients’ IT infrastructure remains optimised and operational throughout its life cycle. Doing so, the Managed IT Service provider helps the customer extract maximum return on investment from their computer and hardware infrastructure.

To deliver this service, the provider employs a proactive approach. Regular maintenance checks are conducted to identify and address potential issues before they impact performance. This involves software updates, firmware upgrades, and system diagnostics to ensure that the hardware operates at peak efficiency.

In addition to scheduled maintenance, the provider offers responsive support. Clients have access to a dedicated support team that can address unforeseen challenges promptly. This includes troubleshooting, remote assistance, and, if necessary, on-site visits. The goal is to minimise downtime, maximise hardware longevity, and provide clients with the peace of mind that their IT infrastructure is in capable hands.

For more information regarding Epic IT’s procurement services, please click here.