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What to look for in a Perth IT Support company.

FAQ’s, tips and insights > Managed IT Services

The unofficial IT person.

For any business, big or small, the idea of handing your IT support over to a third party can seem daunting. Typically in a small business, it is not uncommon for IT support issues to be handled internally by the most “IT savvy person” on the team. This person holds a close relationship with the rest of the business. They are the easy “go to” option for any tech challenges the business may be experiencing.

IT support has no respect.

However, as many businesses soon realise, having internal IT support coming from a team member where IT should not be their focus, isn’t ideal. Unlike people and even business, IT Support has no respect for time and schedules. Often you can neither plan or predict when it will be required. It is this unpredictable nature of IT support which makes it so disruptive to your business when you don’t have an external IT company on standby.

Effective IT support does not come cheap.

Effective IT support is very expensive, both in time and money. Access internally to talented IT specialists is rarity within businesses. The chances of having an invaluable resource like this already employed within a different role in your organisation is highly unlikely. Even if you had the good fortune to possess such a resource, it is simply not sustainable nor cost effective. With IT not their dedicated role, they will not have the time for the training, systems and pro-activity required to effectively run an IT department or system. It would be extremely difficult without comprising other roles and investing a lot of money into training, systems and “upkeep”.

Which IT company in Perth to choose?

This disruption, loss of productivity coupled with the financial strains of running effective IT support internally are the reasons most businesses will seek the professional IT support services of an outsourced IT company or IT Consultants.

So what should a business like yours be looking for in an IT Company?

Before we answer this, the good news is, there are many Perth IT support companies you can trust your business with. But like with every service or product you procure for your business, you must do your homework.

Ten point check on your potential IT Company:

Strong core value alignment – there needs to be a strong alignment of values between the IT company and your business. Better alignment translates to better synergy between both parties.
No long term Contracts – an IT service provider that requires locking their customers into long term contracts does not sound confident in retaining their client base. Partner with an IT service provider that will work hard to retain your business.
Proactive management – protectiveness demonstrates that an IT service provider cares. IT also shows that they have invested heavily into processes and systems to limit down time while boosting efficiency to your business.
Proven success – a quality IT service provider should be happy to demonstrate previous project success or positive feedback from their customers. The customers used for these referrals should be ones that you can relate to in either size or industry.
Innovation through self improvement – it is important that you partner with an innovative IT company that is willing to invest in better processes, services and solutions. A company that invests into things like their staff certifications, training and RnD is essential in providing current and innovative IT solutions to their customers.
Security first – cyber security is now number one priority in any IT environment. It is critical your IT provider demonstrates a security first approach when recommending and implementing new solutions or managing your day to day IT.
Service level agreement – make sure your IT partner can produce a detailed SLA so that you know from day one what level of service to expect in terms of scope, response times and general expectation of service delivery.
Transparency – transparency demonstrates the IT support company has nothing to hide. They are more than happy to let the customer in to see what they see. This demonstrates honesty and them holding up their end of the deal.
Personality – it is important your IT company has personality as this will ensure your team will enjoy engaging their IT support and not make them feel like they are speaking with robots or alienated at any time.
Communication – last but hands down the most important, is demonstration of solid communication. The IT provider must have excellent communication across all aspects of their service delivery. This can be anything from articulating technical speak, understanding and listening to your requirements or just keeping you in the loop with what is happening. Communication is king and forms the backbone of any successful company.

See how we check out.

Why don’t you try the ten point check on us and see if stand up. We would be happy to go through each of the points and even demonstrate our responses.

If you prefer for now to do more homework that is great also. But feel free to click through and learn more about our Perth IT Consultant outsourcing or managed IT services.

Or simply click to learn a bit more about this Perth IT company.