How MSPs Handle Identity and Access Management

MSP identity and access management (IAM) refers to the process of managing digital identities and controlling user access to systems, applications, and data. Managed IT Service Providers design and maintain IAM frameworks that align with a business’s security policies, compliance obligations, and operational needs.

1. Assessment and strategy: MSPs begin with a security and role-based access assessment to define user groups, access levels, and potential risks. This helps ensure users only access what they need, and nothing more.

2. Centralised user directory: Providers implement unified directory services such as Microsoft Entra ID (formerly Azure AD) or Active Directory, enabling secure and efficient user management across all systems.

3. Multi-factor authentication (MFA): MSPs enforce MFA protocols to add an extra layer of protection—reducing the risk of unauthorised access due to compromised credentials.

4. Provisioning and deprovisioning: MSPs automate onboarding and offboarding processes to ensure new users receive timely access while former employees are immediately removed, reducing insider risk.

5. Monitoring and threat detection: Real-time monitoring tools allow MSPs to detect abnormal behaviour, such as login attempts from unknown devices or unusual access patterns—helping prevent breaches before they happen.

6. Integration with business systems: IAM systems are integrated with key platforms like Microsoft 365, CRMs, and cloud environments to centralise access control and streamline user workflows.

By trusting Epic IT with your MSP identity and access management, you gain confidence that only the right people can access the right systems—keeping your data safe and your business compliant.

To learn more about Epic IT’s Managed IT Services, click here.