How does a managed IT service provider provide IT support for many customers at once ?

Managed IT service providers typically use remote monitoring, remote management, and on-site support to provide IT support for multiple customers. Remote monitoring allows the service provider to proactively identify and resolve issues on customers’ systems, while remote management allows them to remotely troubleshoot and resolve issues. On-site support is used for more complex issues that cannot be resolved remotely.

Additionally, managed IT service providers often use a ticketing system to track and manage customer support requests, and they may use specialised software tools to automate certain tasks and processes.

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