How secure is a cloud PBX telephony solution?

Security is a top priority for cloud PBX telephony solutions. An MSP typically employs industry-leading practices to ensure the confidentiality, integrity, and availability of your communication infrastructure.

Encryption: All communication between devices and our cloud PBX servers is encrypted using robust protocols. This ensures your voice data remains private and secure during transmission.

Firewalls and Intrusion Detection: We implement state-of-the-art firewalls and intrusion detection systems to safeguard against unauthorised access and potential threats. This helps prevent malicious activities and maintain the integrity of your telephony services.

Regular Security Audits: We conduct regular security audits and assessments to identify and address any vulnerabilities. This proactive approach allows us to stay ahead of potential security risks and ensures a continuously secure telephony environment.

Compliance: Our cloud PBX solution complies with industry-specific regulations and standards. This includes data protection regulations to safeguard your sensitive information and ensure that our practices meet or exceed industry security standards.

Multi-factor Authentication (MFA): We encourage multi-factor authentication to add additional security. This ensures that even if login credentials are compromised, unauthorised access remains unlikely.

Redundancy and Disaster Recovery: We have robust redundancy and disaster recovery mechanisms in place to ensure that your telephony services remain available even in the face of unforeseen events. This includes regular data backups and fail-over systems.

User Access Controls: Our cloud PBX solution provides granular user access controls, allowing you to define who has access to specific features and data. This helps prevent unauthorised access and ensures that users only have the necessary permissions.

24/7 Monitoring: An Managed IT Services Provider (MSP) would typically use continuous monitoring of our telephony infrastructure to detect and respond promptly to any unusual activities. This proactive monitoring helps identify and mitigate potential security threats in real-time.

By integrating these security measures, we strive to provide a cloud PBX telephony solution that meets industry standards for security. Your trust in our services is of utmost importance, and we are committed to maintaining the highest levels of security to protect your communication infrastructure.

To learn more about cloud telephony solutions Epic IT can integrate, click here.