Understanding MSP Pricing Models for Your Business

Flat-rate pricing: This model involves a fixed monthly fee that covers a defined range of IT services. It’s ideal for small to mid-sized businesses seeking predictable IT costs and ongoing support without worrying about unexpected charges.

Per-user or per-device pricing: With this model, you pay a set fee for each user or device covered under the support agreement. It’s often used by businesses with a growing number of endpoints that require scalable support.

Pay-as-you-go: In this flexible model, you pay only for the IT services you use, when you need them. While it may seem cost-effective upfront, it can become more expensive over time if issues are frequent.

All-inclusive pricing: This bundle offers comprehensive IT services, including helpdesk, monitoring, backups, and security—making it easy to budget for and manage your entire IT environment.

Hybrid pricing: A mix of the above models, the hybrid approach allows for a customised solution that aligns with your business needs, usage patterns, and budget.

At Epic IT, we offer flexible MSP pricing models tailored to your business goals. Our hybrid approach ensures that you’re only paying for the support and services you actually need—without compromising performance or security.

Pricing can vary depending on the number of users, devices, service levels, and your organisation’s specific requirements. It’s important to review what’s included, clarify terms, and compare packages across providers before making a decision.

Learn more about our Managed IT Service Packages.