Managed IT Services vs Break / Fix Services: What’s the Difference?

Break / fix services are exactly what they sound like. When something breaks, a IT consultant is called in to fix it. This type of service is typically offered as-needed, meaning businesses only pay for support when something goes wrong. While break / fix services can be a good option for smaller businesses with limited IT needs and budgets, it is generally not recommended for larger organisations or those with more complex IT infrastructures.

Managed IT services, on the other hand, provide proactive, ongoing support for businesses’ IT needs. Rather than waiting for something to break, managed IT service providers work to prevent issues from occurring in the first place. This can include regular maintenance, updates, and security patches to keep systems running smoothly. Managed IT service providers also typically provide help desk support and access to a team of experts who can help with any IT-related issues that arise.

One of the key benefits of managed IT services is that they provide predictable, fixed-cost pricing. Businesses pay a set fee each month for the services they need, which can include everything from hardware and software support to network monitoring and security. This makes it easier for businesses to budget for their IT needs and helps them avoid unexpected expenses associated with break/fix services.

Another benefit of managed IT services is that they provide a higher level of service than break / fix models. Because managed IT service providers are focused on preventing issues before they occur, businesses can expect less downtime and fewer interruptions to their operations. Additionally, managed IT service providers can help businesses stay up-to-date with the latest technologies and trends, which can give them a competitive advantage in their industry.

While break / fix services can be a good option for smaller businesses with limited IT needs and budgets, managed IT services are a better option for larger organisations or those with more complex IT infrastructures. Managed IT services provide proactive, ongoing support that can help prevent issues from occurring in the first place, predictable, fixed-cost pricing, and a higher level of service. If you’re looking for a reliable and cost-effective solution for your IT support needs, consider working with a managed IT service provider in Perth.

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