Managed IT, Cyber Security and AI services in Perth
For businesses of 20 to 500+ staff in Perth, Sydney and Brisbane. ISO 27001 certified.
If your IT has become hard to manage, we’ll bring it back under control
Your internal IT team is capable. Your current provider is responsive. And yet there’s always a “but”. We replace that with an IT system that runs the same way every time, fully managed or alongside your own IT team.
Who we work with
- 20 to 500+ staffGrowing businesses that have outgrown one-size-fits-all support.
- Fully or co-managedWe run all of your IT, or work alongside your own IT people.
- Perth, Sydney, BrisbaneHead office in North Perth since 2003, with offices in Sydney and Brisbane.
Certified and partnered
What we look after
- Managed IT IT support, cyber security, cloud and IT planning for one monthly fee per user.
- Cyber security Essential Eight compliance, SMB1001, endpoint detection, penetration testing and security training.
- AI services Microsoft Copilot, ChatGPT Enterprise and Claude, set up and governed for your business.
- Microsoft 365 Microsoft 365 (Office 365) migration, licensing, security settings, Copilot and day-to-day management.
- IT projects Migrations, rollouts and upgrades, run by PMP-certified project managers at a fixed price.
- IT consulting IT strategy, system audits and specialist advice across security, cloud and infrastructure.
Work we have done for clients
See all client stories- HealthcareRediMedCloud migration to Azure and Microsoft 365, a security uplift and a custom AI voice-to-text tool for an occupational health provider.
- Real estateBlackburneManaged IT, cloud infrastructure and cyber security across a growing multi-site real estate group.
- EducationABS InstituteEssential Eight compliance for an education provider meeting government cyber security requirements.
- ConstructionMGC CivilSharePoint and managed cyber security connecting a civil engineering firm’s field teams to head office.
- ManufacturingGilmacProduction systems moved to hybrid cloud for a commercial printing business without stopping work.
- ManufacturingCanon FoodsMicrosoft 365 and Azure for a food manufacturer and distributor across several sites.
What clients say on Google
“Epic IT has been our IT provider for the past 3 years and their service has been second to none.”
WHS Foundation HQ, Google review “A truly professional MSP. Well run, very organised, customers always come first.”
Daniel Linden, Google review “We’ve been very impressed with Epic IT’s incredible service and support for the past few years. We highly recommend Epic IT!”
Bestwest Care, Google review “I highly recommend Epic IT for any small business looking for reliable and responsive IT support.”
Suzanne Burke, Google review
What happens when you call us
A person picks up, on average in 36 seconds. Your setup and history are already on their screen, so you never start from scratch. They stay with it until it is fixed.
Examples. Names and times are illustrative.
Outlook keeps asking for my password
- 9:41amA technician picks up. Sarah’s setup and history are already on screen.
- 9:44amThey spot it: her sign-in expired after Tuesday’s password change.
- 9:52amFixed for Sarah and two others in the office with the same prompt.
Sorted by our service desk
Sarah gets a follow-up the same morning.
New starter on Monday, can we get her set up?
- 10:05amA technician replies and confirms her role and start date.
- 11:30amLaptop, accounts and licences built from her role.
- FridayLaptop delivered, logins sent to Tom.
Sorted by our service desk
She logs in on day one.
Is this invoice email a scam?
- 2:15pmSecurity picks up and has Priya forward it.
- 2:18pmConfirmed fake: new domain, and the link goes somewhere else.
- 2:26pmSender blocked and the email pulled from every inbox.
Sorted by our security team
Priya gets a plain-English note on what happened.
I left my laptop in an Uber last night
- 7:51amA technician picks up and signs Ben out of everything.
- 7:58amThe laptop is locked remotely, so nothing on it can be opened.
- 9:30amA spare laptop is ready with his apps and files.
Sorted by our service desk
Ben is working again before his first meeting.
Your security, tickets and backups
in one portal
Aegis, your Epic IT client portal.
Aegis puts your security score, tickets, backups, AI use, roadmap and bill in one place: the same numbers our team works from. It comes with every managed IT agreement.
How we use AI, and how we set it up for you
We put AI to work in our own business before we offered it to anyone else. It triages our service tickets, drafts our documentation, builds our client reports and supports our engineers on every job. Our people review, decide and own every outcome, inside our ISO 27001 certified system.
For clients, governance comes first: you see what is already in use, then add the tools and agents that earn their place.
What the film shows and says:
- AI is already in your business. Often in tools nobody approved.
- Governance first. Every person, and every agent, gets only the access their role needs.
- Map how your business runs. Every process, every team, with a named owner.
- Agents that answer to you. Agents take on the steps that suit them. And when a decision matters, they stop, and ask a person.
- Every step. Logged. Every step is on the record.
- We run Epic IT this way. Inside our ISO 27001 system.
- Start with an assessment. Start with an AI assessment.
- AI Readiness AssessmentWhere AI already sits in your business, and what is worth doing first.
- AI GovernanceWe find every AI tool your staff use, block the ones you have not approved and keep an audit trail.
- Managed AI ServicesClaude, ChatGPT or Copilot set up on your Microsoft 365, with sign-in and permissions done properly, then looked after.
- AI Agent DevelopmentAgents that work across your systems with only the access they need. Every action is logged.
- Custom AI DevelopmentPurpose-built tools for the jobs the off-the-shelf ones cannot do.
The people who answer know your setup
North Perth is home, with offices in Sydney and Brisbane. A 100% Australian-owned IT company in Perth since 2003.
KiahnHead of Service
MarijaCustomer Success Manager
DenzelTeam Lead (Escalation Services)
MerinSolutions Engineer
CampbellTeam Lead (RMM Services)
TessService Support
StevenSenior Network Engineer
CrisSenior Customer Success Manager
The 90-day guarantee
If you’re not satisfied within 90 days of onboarding, we refund your onboarding fee. No questions asked.
Free 38-point IT review
We check 38 areas of your systems in a five-hour review, free, and give you a clear action plan to strengthen your IT.
More than a helpdesk
Virtual CIO
A senior adviser who plans your IT with you: strategy, budgets, vendors and a roadmap review every quarter.
Roadmap and risk
A technology roadmap tied to your business goals, and the IT risks across your organisation found, rated and dealt with. See risk management.
Managed AI
Copilot, ChatGPT Enterprise and Claude connected to your systems and run on one governed platform.
Aegis
Your security score, Essential Eight progress, tickets, backups and bill in one portal. It comes with every managed IT agreement.