How MSPs Manage Software Updates and Upgrades

1. Automated patching: MSPs use centralised tools to automate software updates and security patches across all devices. This ensures systems stay protected without relying on manual updates from end users.

2. Proactive version tracking: As part of routine maintenance, MSPs track software versions and assess when upgrades or patches are necessary. Updates are scheduled during planned maintenance windows to minimise disruption.

3. Testing before rollout: MSPs test updates in a controlled staging environment before applying them to production systems. This ensures compatibility and reduces the risk of bugs, crashes, or system downtime.

4. Client communication: Clear communication is a key part of MSP software update management. Clients are informed about upcoming updates, expected impacts, and timing. This helps prevent surprises and ensures operational readiness.

5. User training: When updates introduce new features or user interface changes, MSPs may offer brief training sessions or documentation to help staff adopt the changes effectively.

6. Post-update support: After deployment, MSPs monitor systems and provide helpdesk support to resolve any issues that arise. They also conduct post-upgrade checks to verify system performance and stability.

Keeping software updated is not just about performance—it’s also a major part of cyber security. Outdated systems are a frequent entry point for cyber attacks. With a structured MSP software update management process, your business stays secure, compliant, and productive.

At Epic IT, we manage updates and upgrades with precision—so your systems stay optimised while your team focuses on what matters most.

For more information about our Managed IT Services, please visit Perth Managed IT Services.